Returns Policy

We want you to be completely satisfied with anything you buy online from The Lingerie Store UK and if you are unhappy for any reason we offer an exchange or refund.

If you made your purchase directly from our shop, we will happily offer an exchange or credit note within 14 days of your purchase.

Items must be returned to us in their original condition with the labels intact and the garment unworn and unwashed. Please ensure any briefs, thongs, or swimwear are tried on over your own underwear.

We reserve the right to refuse items where it is apparent this has not been done. We can also not accept returns on hosiery when the pack has been opened.

Please return it to us in the original packaging. If this is not possible, people ensure the garments are suitably protected.

UK Customer

Returns must be received by The Lingerie Store UK within 28 days of the date you received your order. We offer a free return service using Royal Mail for Exchanges. Please contact us on 0161 427 6984 or email sales@thelingeriestoreuk.com to arrange a click and drop label

If you are returning an item for a refund, they must be returned via a traceable method. We suggest using the Royal Mail Tracked 48 service. We can take no responsibility for returned items until received by us.

Customers Outside the UK

Returns must be received by The Lingerie Store UK within 28 days of the date you received your order, allowing up to 10 days for postage. Items must be returned via a traceable method. We can take no responsibility for returned items until received by us.

How to Request a Return for an Exchange

To request a return for an exchange, please email us at sales@thelingeriestoreuk.com or telephone 0161 427 6984 stating your unique invoice number along with your reason for the exchange. This helps us keep track of your items when they reach us and so we can process your exchange as quickly as possible.
Please include a copy of the original invoice or if that is not possible, a note inside the parcel with your name and invoice number

If you need any advice with an exchange, please either email the address above or phone 0161 427 6984.